We are so confident that Aidance products (terrasil®, Femmesil® and Terragen™) will work for you that we will refund your money if you don't see the results you are looking for. Based on feedback, most customers start to see results almost immediately, however the relief process is slightly different for each person. If, after using one of our products, you are dissatisfied with its effectiveness in any way, you have a full 90 days (3 months) to return it and request a no-hassle refund.*
To be clear, we understand that using Aidance products means, well, "using them." So, do not be bashful about taking a full 90 days before making up your mind, or returning a completely empty jar or bottle. As long as you save the container and return it to us with an explanation of your dissatisfaction, we'll issue you a refund.
We are proud to announce that even with this generous guarantee policy, less than 3% of our customers worldwide choose to return an Aidance product. (This statistic reflects the average return rate from customers in 150 countries, over a 7-year period.)
Purchasing Aidance products is just the first step. We hope that you are satisfied with your experience of Aidance so far, and would like to offer further support to you throughout your use of our products. If you have any questions about applying our products or how they are working, please contact our Confidential Product Support service at 877- 424-3262 or support@AidanceSkincare.com. Callers from outside the United States can reach our customer service line by dialing 1-781-989-9586.
*Valid for up to 9 products (including items that are free or discounted due to promotions) per customer, per 3 month period. Free items not returned will result in a pro-rated refund. If an order is returned after 90 days and a check must be issued, we reserve the right to charge a $10.00 check processing fee. Shipping charges are non-refundable. We are sorry, but at this time we do not provide return labels.
