General Inquiry
Return a Product
Submit Feedback
Audio Testimonials

  • General Inquiry

    • What is this in regards to?

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  • Return a Product

    We are so confident that our products will work for you, we will refund your money if you don't feel noticeable relief. If you are dissatisfied with the effectiveness of our products in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund.* Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. If you would like to return a product, choose one of the options below.

    Options to Return a Product

    1. Call a friendly customer service representative and let them help you return the order. 1-877-4AIDANCE (877-424-3262)
    2. Email customer service at support@aidanceskincare.com
    3. Use our website to return a product.
      • Login to your account
      • View your Order History by clicking Order History on the menu to the right.
      • Click the details button next to the order with the product you want to return.
      • Click here to start.

    *Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period.

  • Submit Feedback

    We love when customers share an experience they had with one of our products or our service. If you are leaving a success story, please remember to be as specific as possible about what condition you applied our product to, and what you noticed throughout your process towards healthy skin. If you are submitting negative feedback or a product suggestion, please know that we take your opinion very seriously and will try to respond to it as soon as possible. We constantly strive to improve our staff-knowledge, website, products and packaging, and feedback is essential to this effort.

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  • Audio Testimonials

    Do you have comments on your experience with Aidance products or our service? We encourage you to leave us a voice message. To do so, call 877-424-3262, press 4 and record your message. All comments are taken very seriously, and we welcome your honest feedback as we work to best serve the needs of our customers. Please be sure to speak clearly, and be as specific as possible regarding the product you used, as well as results and your experience. The Aidance family looks forward to hearing from you!

    Audio Testimonials

    1. Call 877-424-3262
    2. Press 4 when you hear the operator message
    3. Record your message

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©2004-2013 Aidance Skincare & Topical Solutions LLC.
Aidance® is a registered trademark of Aidance Skincare. Terrasil™, Pedesil™, Femmesil™, ThatZit!™ and Activated Minerals™ are trademarks of Aidance Skincare. Aidance Skincare products are protected by numerous US and international patents granted and pending. All rights reserved. Images are copyright Aidance Skincare.

The contents of AidanceProducts.com, such as text, graphics, images and other material contained on the Aidance Site ("Content") are for informational purposes only. The Content is not intended to be a substitute for professional medical advice or diagnosis. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Please do not disregard professional medical advice or delay seeking it because of information you have read on AidanceProducts.com.

Satisfaction Guarantee

We are so confident that Aidance products will work for you that we will refund your money if you don't see the results you are looking for. Based on feedback, most customers start to see results almost immediately, however the relief process is slightly different for each person. If, after using one of our products, you are dissatisfied with its effectiveness in any way, you have a full 90 days (3 months) to return it and request a no-hassle refund.*
Just to be clear, we understand that using Aidance products means, well, "using them." So, do not be bashful about taking a full 90 days before making up your mind, or returning a completely empty jar or bottle. As long as you save the packaging and return it to us with an explanation of your dissatisfaction, we'll issue you a refund.
We are proud to announce that even with this generous guarantee policy, less than 3% of our customers worldwide choose to return an Aidance product. (This statistic reflects the average return rate from customers in 150 countries, over a 7-year period.)

Confidential Product Support

Purchasing Aidance products is just the first step. We hope that you are satisfied with your experience of Aidance so far, and would like to offer further support to you throughout your use of our products. If you have any questions about applying our products or how they are working, please contact our Confidential Product Support service at 877- 424-3262 or support@AidanceSkincare.com. Callers from outside the United States can reach our customer service line by dialing 1-781-989-9586.

*Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period. Refund is less shipping and handling, regardless of promotions.