View Our Guarantee, Return, Privacy & Terms of Use Policies

Guarantee Policy

We have confidence in all of our products and their ability to restore skin health. So, Aidance proudly makes the following promise: If for any reason, our products do not meet your expectations, we will provide a full refund. You have 90 days (3 months) to return the product and request a no-hassle refund.*

Simply visit Return a Product to initiate the return process on your own, call us at 1-401-432-7750 to speak with a Customer Support representative, or email support@aidanceskincare.com to start the return process.

We are happy to announce that even with this generous guarantee policy, less than 3% of our customers worldwide choose to return an Aidance product.

*Valid for up to six products (including items that are free or discounted due to promotions) per customer per month. Shipping charges are non-refundable. We are sorry, but as of now, we do not provide return labels.


Confidential Product Support

Purchasing an Aidance product is just the first step in achieving complete skin or nail health. We hope that you are satisfied with your experience so far, but would like to offer further support to you throughout your healing process. If you have any questions about applying our products or how they should be working, please contact our Confidential Product Support service at 1-401-432-7750 or support@AidanceSkincare.com.

 

 

Terms of Use Policy

Last updated: September, 2012

IMPORTANT: PLEASE READ CAREFULLY BEFORE PROCEEDING. If you have comments or questions about this web site, please send an email to support@AidanceSkincare.com.

Acceptance of Terms:

Aidance Skincare & Topical Solutions ("Aidance Skincare™") thanks you for visiting its AidanceProducts.com website ("AIDANCE Website"), which contains information, products ("Products") and services ("Services") relating to Aidance Skincare's technology. Use of our website is subject to the terms and conditions set forth below (these "Terms of Use"). By accessing or using the AIDANCE Website you agree to be bound by these Terms of Use. Aidance Skincare reserves the right to change these Terms of Use from time to time at its sole discretion. Your use of this AIDANCE Website will be subject to the most current version of these Terms of Use posted on the AIDANCE Website at the time of such use. In addition, the purchase of Products and Services through the AIDANCE Website may be subject to further terms and conditions in addition to these Terms of Use. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS OF USE, YOU ARE NOT AUTHORIZED TO USE THE AIDANCE Website AND MUST EXIT AT ONCE. IF YOU BREACH THESE TERMS OF USE, YOUR AUTHORIZATION TO USE THE AIDANCE Website WILL AUTOMATICALLY TERMINATE.

General:

All information contained on the AIDANCE Website, including information relating to skin conditions, products and treatments, is for informational purposes only. This information is not meant to be a substitute for the advice provided by your own physician or other medical professionals, or any information contained on or in any product packaging or labels. You represent and warrant that you are at least 18 years of age or the age required or allowed under applicable law for making a legal and binding contract.

YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THE AIDANCE Website FOR DIAGNOSING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCTS ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT PURCHASED ON THE AIDANCE Website. YOU SHOULD ALWAYS CONSULT YOUR OWN PHYSICIAN, OR OTHER QUALIFIED HEALTH CARE PROFESSIONAL BEFORE USING ANY PRODUCT DISCUSSED WITHIN THIS, OR ANY OTHER, WEBSITE.

PLEASE BE ADVISED THAT AIDANCE PRODUCTS HAVE NOT BEEN EVALUATED BY THE US FOOD AND DRUG ADMINISTRATION.

Limited to the United States:

The information on this AIDANCE Web site pertaining to Aidance Skincare's products is intended for use only by customers, patients, and health care professionals in the United States. Other countries may have laws, regulatory requirements, and medical practices that differ from those in the United States and may require references to different or additional information. Because of these various laws, regulations, and medical practices, information designed to be used in one country may not be appropriate for use outside that country. Therefore, product information on this Aidance Web site may not be appropriate for residents of countries other than the United States.

Trademarks:

Aidance® is a registered trademark of Aidance Skincare. Terrasil™, Pedesil™, Femmesil™, ThatZit!™ and Activated Minerals™ are trademarks of Aidance Skincare. The aforementioned and other marks, logos, trade dress and the like indicated on or used on the AIDANCE Website are owned by or licensed to Aidance Skincare. Aidance Skincare's trademarks and trade dress may not be used in connection with any product or service that is not Aidance Skincare's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Aidance Skincare. You may not use any Aidance Skincare logo, label, or other proprietary graphic or trademark contained on the AIDANCE Website without the express written permission of Aidance Skincare.

Site Content:

You acknowledge and agree that the AIDANCE Website contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that is protected by copyright, trademark, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. The Content and its selection, arrangement, and coordination is protected as a copyrightable work under U.S. copyright laws. Except as expressly permitted in these Terms of Use, you may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

License and Access to Aidance Website:

Aidance Skincare grants you a limited license to access and make personal use of the AIDANCE Website. You may not download (other than for page caching) or modify the AIDANCE Website, or any portion of it, except with the express written consent of Aidance Skincare. This limited license specifically excludes the following: (a) any resale or commercial use of the AIDANCE Website or its Content; (b) any collection and use of any product listings, descriptions, or prices; (c) any derivative use of the AIDANCE Website or the Content; (d) any downloading or copying of account information for the benefit of another merchant; or (e) any use of data mining, robots, or similar data gathering and extraction tools. The AIDANCE Website, or any portion thereof, may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without the express written consent of Aidance Skincare. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or forms) of Aidance Skincare and our affiliates without the express written consent of Aidance Skincare. You may not use any meta tags or any other "hidden text" utilizing Aidance Skincare's name or trademarks without the express written consent of Aidance Skincare. Any unauthorized use of the AIDANCE Website will result in immediate termination of this limited license granted by Aidance Skincare. You are granted a limited, revocable, temporary, and nonexclusive right to create a hyperlink to the home page of the AIDANCE Website so long as the link does not portray Aidance Skincare, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner.

If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal, informational, and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see e.g. 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right.

Product Descriptions:

Aidance Skincare attempts to maintain the descriptions for all Products, skin conditions and Services as current and accurate as possible. Aidance Skincare does not warrant, however, that such descriptions or other content of the AIDANCE Website are or will be accurate, complete, current, reliable, or error-free.

Privacy Policy:

To the extent consistent with these Terms of Use, the terms and conditions of Aidance Skincare's privacy policy are incorporated herein by reference and can be viewed by scrolling down this page.

User Comments:

You may submit product testimonials, comments, suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable or injurious to third parties, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any other form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Unless otherwise provided by Aidance Skincare, you grant Aidance Skincare and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, sell, create derivative works from, and display throughout the world in any media any such content submitted by you for any purpose whatsoever including but not limited to developing, manufacturing, and marketing products incorporating such information. You further grant Aidance Skincare and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they so choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Aidance Skincare or its affiliates for all claims resulting from content you supply. Aidance Skincare has the right but not the obligation to monitor and edit or remove any activity or content. Aidance Skincare takes no responsibility and assumes no liability for any content posted by you or any third party.

Links to Third Party Websites:

The AIDANCE Website may contain links to other websites, directories, or services ("Linked Services"). These features are provided by Aidance Skincare only as a convenience. The Linked Services are not reviewed, controlled or examined by Aidance Skincare in any way and you acknowledge and agree that Aidance Skincare has no control over and is not responsible or liable for (i) the availability or accuracy of the Linked Services; (ii) the content, advertising, or products on or available from the Linked Services; or (iii) any damage arising from or occasioned by the creation or use of the Linked Services or the information or material accessed through the Linked Services. The inclusion of any link on the AIDANCE Website does not imply and should not be inferred as an endorsement of the Linked Services. You acknowledge that your use of the links and the Linked Services shall be at your own risk.

Warranties and Disclaimers:

THE AIDANCE Website IS PROVIDED BY AIDANCE SKINCARE ON AN "AS IS" AND "AS AVAILABLE" BASIS. EXCEPT AS EXPRESSLY SET FORTH HEREIN, AIDANCE SKINCARE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE AIDANCE Website OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED OR AVAILABLE ON OR THROUGH THE AIDANCE Website. YOU EXPRESSLY AGREE THAT YOUR USE OF THE AIDANCE Website IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AIDANCE SKINCARE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS.

EXCEPT AS MAY BE EXPRESSLY PROVIDED HEREIN, AIDANCE SKINCARE MAKES NO WARRANTY REGARDING ANY PRODUCTS OR SERVICES PURCHASED OR OBTAINED THROUGH THE AIDANCE Website, THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF ANY SUCH PRODUCT OR SERVICES, OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE AIDANCE Website. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM AIDANCE SKINCARE OR THROUGH THE AIDANCE Website SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. AIDANCE SKINCARE MAKES NO WARRANTY THAT THE AIDANCE Website WILL MEET YOUR REQUIREMENTS, THAT THE AIDANCE Website WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT THE AIDANCE Website IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability:

AIDANCE SKINCARE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OR THE INABILITY TO USE THE AIDANCE Website OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS AND SERVICES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, DATA OR OTHER INTANGIBLES, EVEN IF AIDANCE SKINCARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Exclusions and Limitations:

YOUR RIGHTS MAY VARY DEPENDING UPON THE JURISDICTION IN WHICH YOU LIVE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, SOME OF THE EXCLUSIONS IN THE ABOVE SECTIONS MAY NOT APPLY TO YOU. TO THE EXTENT AIDANCE SKINCARE MAY NOT DISCLAIM ANY WARRANTY AS A MATTER OF LAW, THE SCOPE AND DURATION OF SUCH WARRANTY SHALL BE THE MINIMUM PERMISSIBLE UNDER APPLICABLE LAW.

Indemnification:

You agree to indemnify and hold Aidance Skincare and its parents, subsidiaries, affiliates, officers, directors, employees, agents, contractors and successors in interest harmless from any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys' fees and costs) arising out of or in connection with your unauthorized use of the AIDANCE Website, or your breach of these Terms of Use.

Entire Agreement/Amendments:

These Terms of Use constitutes the complete agreement between you and Aidance Skincare concerning your use of the AIDANCE Website and the subject matter set forth herein, and supersedes all prior or contemporaneous negotiations, agreements or representations between you and Aidance Skincare in respect thereof. These Terms of Use may be amended, modified or supplemented by Aidance Skincare at any time by posting such changes to the AIDANCE Website, and such changes shall be effective from the time of such posting. No other act, document, usage or custom shall be deemed to amend, modify or supplement these Terms of Use.

Governing Law and Jurisdiction:

By using the AIDANCE Website you agree that these Terms of Use and your use of the AIDANCE Website shall be governed by and construed in accordance with the laws of the State of Rhode Island applicable to contracts entered into and wholly performed therein, without regard or reference to that body of law pertaining to conflicts of laws. Any suits or controversies between you and Aidance Skincare arising hereunder shall be adjudicated before a court of competent jurisdiction located in Providence, Rhode Island.

Severability:

If the application of any provision hereof or any portion thereof to either you or Aidance Skincare, shall be held by a court of competent jurisdiction to be invalid, illegal or unenforceable, then (i) such provision shall be reformed without further action by either you or Aidance Skincare to the extent strictly necessary to render such provision valid and enforceable when applied to you, Aidance Skincare, or the particular facts or circumstances; and (ii) the validity and enforceability of such provision as applied to the other party or the particular facts or circumstances, and the validity and enforceability of all of the other provisions hereof, shall remain in full force and effect.

Waiver:

Neither you nor Aidance Skincare shall be deemed by any act, delay, or omission to have waived any of your/its respective rights or remedies hereunder unless such waiver is in writing and signed by the waiving party, and only to the extent specifically set forth in said writing. A waiver, failure or delay in exercising any right, power or privilege, or any single or partial exercise of any right, power or privilege, will not act to preclude any subsequent or further exercise of that or any other right, power or privilege.

Notices:

Any notice required or permitted to be given to Aidance Skincare under these Terms of Use shall be given as follows: By electronic mail to support@AidanceSkincare.com, or by letter sent by first class postage prepaid mail to Aidance Skincare at: Aidance Skincare & Topical Solutions, LLC., PO Box 2182, Woonsocket, RI 02895 USA. Aidance Skincare may give notice by means of a general notice via the AIDANCE Website, electronic e-mail to your e-mail address on record in Aidance Skincare's account information, if any, or by written communication sent by first class mail to your address on record in Aidance Skincare's account information, if any. A change of address by you shall only be effective if given in accordance with the provisions of this Section.

Privacy Policy

This policy was last edited on August ​17, 2016

Aidance Skincare & Topical Solutions ("Aidance") is committed to protecting your privacy and believes that you should always be in control of how your personal information is used. This Privacy Policy ("Privacy Policy") describes the policies adopted by Aidance to protect the privacy of your personal information, which may be obtained or disclosed through your use of aidanceproducts.com ("aidanceproducts.com"). Please read this Privacy Policy carefully. If you have any concerns or questions with respect to this Privacy Policy or Aidance's use or protection of your personal information, please feel free to contact us at support@aidanceskincare.com.

By accessing or using this Site you agree to be bound by this Privacy Policy. DO NOT USE THIS SITE IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY. Aidance reserves the right to change this Privacy Policy from time to time at its sole discretion without notice. Please check this page periodically for changes. Your use of this Site will be subject to the most current version of the Privacy Policy posted on the Site at the time of such use.

What sort of information does Aidance collect from me?

When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date). We also may gather information on a person who will receive any gift you send (e.g., the person's name and address) and retain a record of your purchases. When you submit a question or comment to our site, we require an e-mail address to respond, and you also may provide us with various information to allow us to answer your question.

We also may receive some information about you from other sources and may add to your account information. For example, we may receive updated address information from a shipper, or information on your preferences from another website conducting a promotion or event with us. Like many websites, when using our site we may automatically track the following information: the URL you just came from, the URL you are going to, what browser you are using, the Internet Protocol (IP) address, and the browser's software identification. This is common practice among Internet sites.

What are cookies and how does aidanceproducts.com use them?

A "cookie" is a small amount of data sent to your browser from a web server and stored on your computer's hard drive. aidanceproducts.com uses cookies to automate some of its services, and you will always have the option to configure your browser not to use them.

Who is collecting this information?

The information you provide about yourself on the aidanceproducts.com domain is collected exclusively by Aidance.

How is Aidance using this information?

Aidance may aggregate user profile information to derive general demographic and statistical information about its customers and how the customers interact with aidanceproducts.com. This information is anonymous and is used internally to improve our web site, service offerings, operations and customer service. Aidance may share this information with potential and current purchasers of Aidance's services, but does not currently share aggregated demographic information with business partners. Aidance may further disclose this information to third party contractors retained by Aidance for purposes of analyzing such information for Aidance's internal purposes. When you transact business on aidanceproducts.com, your credit card information will be verified for payment purposes. Aidance will not share this information with any entity other than the issuing bank or credit card company. We may use your personal information to send you email communications. These emails may include news relating to our services, as well as relevant offers.

Does Aidance share this information with anyone?

Aidance currently shares minimal customer contact information (name, email address) with ShopperApproved for the purposes of order followup and customer satisfaction assurance. This information is not sold to advertisers or other parties. Other personal information is shared between Aidance and credit card and shipping companies for the purposes of payment and order delivery.

What are my choices regarding the collection, use and distribution of my personal info?

If at any time you change your mind about receiving email from us you may do so by sending your request to Aidance at support@aidanceskincare.com. You may also at any time change the email address at which you choose to receive Aidance Skincare news, updates and notifications, at any time opt out of these services.

What precautions does Aidance take to protect the loss or misuse of my personal info?

We will take every reasonable step to avoid the loss, alteration, or misuse of the information you provide us. All servers that house personally identifiable information are protected and kept in a secure and restricted environment. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences.

Partner Web Sites

The Terrasil web site may contain links to other web sites. Aidance is not responsible for the content or practices of any other web sites, or for the actions of the companies responsible for those web sites. Please review the privacy policies of those Web sites before providing them with any personal information.

Changes to This Privacy Policy

Aidance may update its Privacy Policy from time to time. Any changes we make will always be made with your privacy and satisfaction as top priorities. We encourage you to review our Privacy Policy whenever you visit this website.

Questions or Comments

If you have any questions about this Privacy Policy or the practices of this site, please contact:support@aidanceskincare.com.

Return Policy

We are so confident that our products will work for you, we will refund your money if you don't feel noticeable relief from your skin symptoms. If you are dissatisfied with the effectiveness of our products in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund.*  Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. If you would like to return a product, choose one of the options below.

Options to Return a Product

  1. Call a friendly customer service representative and let them help you return the order. 1-877-4AIDANCE (877-424-3262)
  2. Use our website to return a product.
    • Login to your account
    • View your Order History by clicking Order History on the menu to the right.
    • Click the details button next to the order with the product you want to return.
    • Click here to start.

*Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period.

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