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General Inquiry
Return a Product
We are so confident that our products will work for you, we will refund your money if you don't feel noticeable relief. If you are dissatisfied with the effectiveness of our products in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. If you would like to return a product, choose one of the options below.
Options to Return a Product
- Call a friendly customer service representative and let them help you return the order. 1-877-4AIDANCE (877-424-3262)
- Email customer service at support@aidanceskincare.com
- Use our website to return a product.
- Login to your account
- View your Order History by clicking Order History on the menu to the right.
- Click the details button next to the order with the product you want to return.
- Click here to start.
- Watch the Video below which explains the return process above. Watch the Video
Submit Feedback
We love when customers share an experience they had with one of our products or our service. If you are leaving a success story, please remember to be as specific as possible about what condition you applied our product to, and what you noticed throughout your process towards healthy skin. If you are submitting negative feedback or a product suggestion, please know that we take your opinion very seriously and will try to respond to it as soon as possible. We constantly strive to improve our staff-knowledge, website, products and packaging, and feedback is essential to this effort.
