 BUY WITH CONFIDENCE New No-Risk Guarantee We are so confident that Aidance products will work for you, we will refund your money if you don't see and feel a noticeable change in your skin within 1 week of using our products (as directed.) If you are dissatisfied with the effectiveness of an Aidance product in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund. Simply email us at service@aidanceskincare.com to request a Return Authorization Form and briefly explain your situation. A friendly customer service representative will contact you as soon as possible to provide further instructions. Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. We are proud to announce that even with our generous guarantee policy, less than 1% of our customers worldwide choose to return Aidance products (5 years of data.) Confidential Product Support Purchasing an Aidance product is just the first step in achieving complete skin healing. We hope that you are satisfied with your experience of Aidance Skincare so far, but would like to offer further support to you throughout your healing process. If you have any questions about applying this product or how it is working, please contact our Confidential Product Support service at 877- 424-3262 or service@aidanceskincare.com. Contact Us If you are calling from the United States, contact Aidance Skincare customer care at 1-877-4AIDANCE (877-424-3262.) Calls from outside the United States can reach our customer service line by dialing 1-781-989-9586. You can also send an email to info@aidanceskincare.com. NOTE 1: For returns of orders with 3 or more items, only 2 items can be used or opened. The remaining must be unused and resalable to receive the refund. NOTE 2: This policy applies only to orders processed on AidanceProducts.com. We cannot refund purchases of Aidance products made elsewhere. Please see retailer directly in such cases. ** Refunds do not include shipping and handling charges or allowances, including coupons, rebates and other discounts shown during your purchase on AidanceProducts.com. For example, if the total order was $29.95 consisting of $24 for a product and $5.95 for Shipping and Handling. then the refund amount will be $24. ** Free Shipping and Handling Offers: For promotional offers of Free Shipping and Handling, the value of the offer will also be deducted from the total refund amount, since this amount reflects actual costs Aidance incurs from 3rd party shipping companies. EXAMPLE 1: If the total order was $48, consisting of $48 for product and Free USPS Mail where the USPS Mail charge was normally $5.95, then the actual refund amount would be $42.05. EXAMPLE 2: Similarly, if the offer is a Free FedEx Upgrade, the difference between the standard FedEx charge and the amount paid towards that offer will be considered the allowance and deducted from the refund amount. I.e., If the amount paid was for USPS Mail at $6.95 and the normal FedEx amount is $19.95, then the difference of $13 will be deducted from the total order amount. If the total order was $54.95, then the refund amount would be $41.95. 
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