You Asked, Aidance Answered!

November 20th, 2012 | FAQ, General News

Mark and Barbara from our Customer Service team take dozens of calls a day, and they love hearing from you! Here are a few of the questions you’re asking the most…

  • Q: Do your products really work?
  • A: Yes, they work very well for the vast majority of people who use them! We get lots of incredible feedback and touching testimonials. And we trust them ourselves! Still, skincare is rarely a “one size fits all” type of thing, and what works wonders for one person may not be ideal for someone else’s. This is the motivation behind our 90-day money-back guarantee, and we will always stand behind it. Less than 3% of Aidance customers return their products…that’s a 97% satisfaction rating!
  • Q: Will cold temperatures hurt the product?
  • A: No, but we recommend our products be kept at room temperature. Should your product accidentally freeze, let it thaw naturally before continuing to use it. Do not heat Aidance products under any circumstance.
  • Q: How fast can I get your products?
  • A: We know you’re eager for relief, and we have several great shipping options to choose from. Plus, we offer free shipping on orders of $50 or more, every day. All of your shipping questions are answered at

Keep those questions coming!

2 responses to “You Asked, Aidance Answered!”

  1. Jonelle wright


    Need info on prurigo nodularis

  2. Kaitlyn Pescatello


    Hi Jonelle!

    For more information on treating prurigo nodularis you can check out this page, .

    Thank you!

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