We ship all orders within 24 hours on business days (unless otherwise posted on the website.) Depending on the shipping method you choose and where you live, delivery times will vary. 

For orders shipped to US destinations we offer either US Postal Service (US mail) or Federal Express (FedEx). For destinations outside the US we offer US mail, Royal Mail (shipped from our UK distribution center), FedEx and DHL.

• FedEx - Domestic Items shipped domestically using FedEx Overnight will arrive by 7pm on the day after your item ships. Note: Orders placed after 2pm EST need additional processing time and will be shipped on the following business day. FedEx does not deliver on Saturday or Sunday.
• FedEx - International Times can vary based on country as well as the destination country's customs procedures. Barring any customs delays, the delivery window should be two to five days.
• US Mail - Domestic Items shipped using 1st Class Mail within the continental US will arrive in 2-5 business days. All items are shipped from upstate New York, so your distance from the east coast may affect delivery expectations.
• US Mail - Air Mail/International Delivery times when shipping internationally via USPS or Royal Mail (UK) can vary greatly depending on the destination country and its Customs procedures. Shipments from the U.S. to Canada can be fairly quick if not delayed in Customs. Postal strikes in destination countries can also adversely impact deliveries. International orders shipped via US mail should arrive between 5-15 business days. Royal Mail shipped to UK destinations should arrive within 1-3 days. Royal Mail shipped to other EU countries should arrive within 2-5 days.
• International/FedEx and DHL Delivery times when shipping internationally via FedEx (from our US distribution centers) or DHL (from our UK distribution center) can vary depending on the destination country and its Customs procedures. Barring any customs delays, the delivery window should be 2 to 5 days.

Note: To protect our customers, Aidance Skincare retains the right to verify payment information prior to shipping large orders.

• If we have exchanged a product for you and shipped the new product for free, we reserve the right to deduct this shipping & handling amount from the refund if the exchanged product is also returned. 
• We do not refund FedEx shipping fees for items that are claimed as “not received,” if official FedEx tracking shows that the package was delivered. In these cases, a claim may be filed with FedEx. 
• If you have made an error in your checkout information, such as the incorrect shipping information, and fail to receive the product, we will not provide a free re-ship of your purchase.

If you provided an email address at the time of checkout, a tracking number will be sent to you when the order is shipped. Unfortunately, international air letter post does not include a tracking feature. You may use the Customs Declaration number provided in your confirmation email to check with your local post office and customs office. If you have not received a shipping confirmation within 2 business days of placing your order, email customer service and we will assist you in tracking your order.

For USPS (U.S. Mail) tracking, visit www.USPS.com and click on "Track & Confirm"
For FedEx tracking, visit www.FedEx.com
For DHL tracking, click here.
Click here for Royal Mail tracking

Yes. Aidance Skincare ships to U.S. Armed Services bases but only through USPS. FedEx does not deliver to APO/FPO addresses. Military designated addresses, APO (Army Post Office) and FPO (Fleet Post Office) allow mail to be delivered to overseas military locations. APO addresses are associated with US Army or Air Force installations. FPO addresses are associated with US Navy installations and ships in the United States.

To designate your shipping information as a military address, select "United States" under the Country drop-down menu, then select either "AA" (Armed Forces America), "AE" (Armed Forces Europe), or "AP" (Armed Forces Pacific) from the Choose a State drop-down menu. You must also enter your zip code.

Note: Each country has its own import restrictions. Some items cannot be shipped to APO/FPO addresses. You must be aware of any such restrictions for the region in which you are stationed. We have not had any issues yet with Aidance products.

No. FedEx deliveries require a street or building address.

If your order has not already shipped, your shipping address information can be changed. To change an incorrect shipping address, email customer service with your order information, name and address correction. If the shipping address you entered is different from your billing address, you will need to speak to Customer Service over the phone to confirm the authenticity of the change. This is for your protection. If your order has already shipped, the order will need to be returned and then re-shipped.

Unfortunately, if you provided inaccurate shipping information at checkut, and fail to receive the product, we will not provide a free re-ship of your purchase.

The only identifying information on the outside package is the company name “Aidance Skincare” on the address label. There are absolutely no markings indicating contents or use. The packing slip inside the box lists only the product name and other order information; never product use.

Customs offices very rarely refuse our shipments. We do our best to meet general documentation requirements. However, it is possible that certain countries might require additional documentation from you. Such a document is your responsibility. Aidance Skincare is not responsible for product being impounded due to customs issues beyond U.S. borders. Order refunds, less shipping and handling, will only be given if the product is returned to Aidance Skincare. For those who have concerns about customs delays in their countries, we recommend choosing the International FedEx delivery option and making sure to provide your telephone number on the Checkout page.